Creating & Managing Mobile App Users

✅ Prerequisites

Before proceeding, confirm you have the following:

• An active PathSpot account.

• The appropriate permissions (Admin or Manager roles typically have access to these features).

🛠️ Accessing the User Management Tools

1. Navigate to pathspot.app in any web browser.

2. Log in with your credentials.

   1. If you do not remember your password follow the 'forgot password' flow on the sign-in page.

3. On the left-hand navigation menu, select “Manage Users.” Under this tab, you'll see two primary options:

   • Create Users – Grants dashboard access to a new user.

   • View All Users – Allows you to edit existing user accounts.
     
     

Additional User Creation:

🖥️ Creating Dashboard Users 

• You can create dashboard users directly on the dashboard, using a flow similar to the one outlined below for creating app users (learn more here). 

👥 Clarification Note: Manage Employees Tab

• This section allows you to add, edit, or create profiles on the HandScanner and is not connected to creating user profiles on the Dashboard or our Mobile Application. Your HandScanner must have Employee Codes enabled for these profiles to function properly. Learn more here.

⚙️ Basic User Roles Overview

By default, locations will typically start with variations of three basic dashboard roles (custom roles can be created upon request):

• Admin: Full access to all features and settings.

• Manager: Can view all data and reports; can sign off on reports.

• Employee/User/Member: View-only access.

➕👤 Creating a New App User

1. Click “Create Users”  under the Manger User Tab on the left side panel

2. User Profile: Where you provide the new user's core profile details such as name, phone number, address, and preferences. 
   1. User Access Type: This field allows you to select the type of user you are creating, Dashboard User for the PathSpot Dashboard, Mobile App User for the PathSpot Mobile Application, or Both. Your selection will determine which fields appear, as each user type has slightly different requirements.  
      
      *Your selection in the User Access Type dropdown will also appear in the top-right corner of the next section, under Edit Roles & Permissions.
      
      
      
      

3. User Profile Fields: 

   • Email (not required)
   • Title (not required)
   • First Name (Required)
   • Last Name (Required)
   • Phone (not required)
   • Preferred Temperature Unit (C or F)
   • Preferred Communication Method: SMS (US) WhatsApp (International)
4. Step 1 - Edit Roles and Permissions
   
   1. After completing the required fields above, choose the customer to associate with the new user. Most users will see only one customer, but if you have access to multiple customers, you can assign more than one if needed. 
      
      
      
      
      
5. Step 2 - Add Job and Location Permissions
   
   1. STEP 2A - Role & Location Assignments: This controls user management capabilities within your mobile app at the specific location selected. i.e completing tasks, assigning tasks, editing users, printing labels. 
      
      
   2. STEP 2B: Add New Role: (Job  & Location)
      
      1. There will be a set of default app roles created by PathSpot. These typically include an Admin role, which provides full access to all functionality, and a Basic User role, which allows users to complete assigned tasks. If you need additional roles created or would like clarification on the default roles, please contact your CSM. 

      2. After selecting the role, you can assign it to one or more locations nested within the customer you selected in the previous step. *If you want to select multiple locations, expand the locations listed under the selected customer and click the Select All checkbox. 

      3. Definitions & Differences: 
         
         • Job: Defines the set of permissions available to the user within the app; complete tasks, enable printing, edit employees ect..
         • Role: Job + Location form a role for the employee
           
         • Additional Permission Set: Not required.  Potential use case would be a DM who oversees two locations needs printing capabilities at one location but the other location does not have a printer. 
           
         • App VS Dashboard: The key differences between creating an app user and a dashboard user, aside from the requirement for an email, are that dashboard users receive role assignments at both the customer and location levels, while app users are assigned a single role (job) at the location level only.
6. Click Save and wait for the success message in the top right corner.
   
   

   ⚠️ Important: The page may take a few seconds to load. To prevent duplicate entries, click “Save” only once. Your changes will reflect shortly after.

   > You can also submit a form to our support team Here

Editing an Existing User

1. Navigate to Manage Users > View All Users.

2. Find the user you want to update and click Details.

3. Find the section you want to edit (User Profile, Edit Roles & Permissions)

   • Adjust the field or dropdown you wish to edit

   • You can also deactivate or reactivate users.  If the active toggle is greyed out you do not have the appropriate permissions.

4. Scroll to the bottom and click Save.

🔒 Note: Removing Customer / Location access can only be adjusted by PathSpot Support.

Additional Resources

• Creating & Managing PowerTask Users (iOS Mobile Application)
• Creating & Managing PowerTask Users (Dashboard)

• How to Add Employees for Scanner Access

• Understanding User Roles and Permissions (article coming soon)